Returned a new graphic card to ebuyer yesterday. The bracket was
bent so the card could not be installed.
Today they tell me that the fault can not be replicated and they're
returning the card (naturally I've already ordered another elsewhere.)
What's going on?
Am I too cynical thinking that they merely bent the bracket and sent
It sounds like you returned it under SOGA as faulty. They have chosen
to repair it. They may have fitted a replacement bracket or may have
straightened the original. In either event, it is quite possibly a
successful repair and the card is now fully functional.
Quite possibly, though repairing it ain't the same thing as not being
able to replicate the fault.
"Straightened out the bracket" possibly isn't on their list of actions..
The company may insist that they choose from a fixed list, or the system
may not allow anything else, and the individual chose one that he
thought would do..
If they repair stuff, one would assume that 'repaired it' would be an