David Livingstone wrote:
In message <c6f2f4hhknqano478nh37qg523jt0cbv7o@xxxxxxxxxxxxxxxxxxxxxxx>,
Jaimie Vandenbergh <jaimie@xxxxxxxxxxxxxxxxxxxxx> writes
like all things, people only bleat about bad experiences. With higher
sales you will obviously have higher returns - it is inevitable.
For my part, I'd never have a new machine repaired - you should have had
I have a Dimension 9200 and an XPS M1530 laptop. Both spot-on and I
would buy again.
I hear that Dell DOA levels are still pretty high. Four out of thirty
lossage on the last bunch we got in at work, in July.
Indeed, knackered screen (backlight) on a delayed arrival with a pals
son's new Dell Studio laptop for Uni :-(
Not impressed with Dell support at all - the new student and machine was
120 miles away - but the repaired (not replaced) machine had to be
returned home to his Dad. The fresher meanwhile, had to have the family
laptop for the start of his course.
No sympathy from the 'helpdesk' at all - even although it would have
been easier for them to pick and return directly to Edinburgh - and
after another 10 days, when returned the case was all scuffed and very
badly re-assembled, especially the top of the screen bezel. If it was
not essential to him, it would have been returned.