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In article news:<rvn094ptp9ionko5u2bbvhq6nkc46ip8oq@xxxxxxx>, wrote:
> I am having a difficulty with them and was wondering if anyone else
> had any similar problems with them.
I bought a hard drive from Scan a couple of years ago, which was
delivered inadequately packaged (bubble-wrap and sticky tape printed
with Scan's name) and which didn't work. I was able to arrange an RMA
very easily and within 24 hours could view their engineer's report on
the returned drive on their website (it just said "click of death").
The replacement drive arrived a couple of days later properly packed in
the manufacturer's sponge-lined box.
Not a completely satisfactory experience -- they should have used
proper packaging in the first place -- but not bad.
I was rather less impressed when I bought an Asus motherboard from them
and later enquired about purchasing a COM port bracket to go with it --
they explained -- politely but inflexibly -- that they didn't stock
them and that as Asus only sold them by the boxful they wouldn't order
any in just for me. I can see that it wouldn't make financial sense to
buy lots of stock that they wouldn't be able sell ... but it did mean
that I bought the brackets elsewhere along with some other parts that
Scan could have supplied, so they lost that order.
If you search the web you will find people who have horror stories
about just about every online trader, and have sworn never to use them
again ... and in most cases you will find others who have had nothing
but good service from those same companies. You just have not to be the
one of the unlucky ones.
.. having said that, there will have to be some dramatic changes
before I will consider using dabs.com again! Their "customer service"
department, last time I had to deal with them (which, admittedly, was
before BT bought them) were the most surly and unhelpful bunch of rank
incompetents I have ever had the misfortune to encounter, and their
written communications displayed standards of grammar, literacy, and
articulacy that would have shamed a dyslexic baboon.
Cheers,
Daniel.
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