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On Wed, 30 Jul 2008 21:27:25 +0100, Derek wrote:
> <easthorton@xxxxxxxxxxx> wrote in message
> news:rvn094ptp9ionko5u2bbvhq6nkc46ip8oq@xxxxxxxxxx
>>I was just wondering if anyone has had any problems with getting a
>> refund for goods returned to Scan Computers. I am having a difficulty
>> with them and was wondering if anyone else had any similar problems
>> with them.
>>
>> Ian
> Been there done that, I was planning a message attached to a brick through
> the window in the end I bypassed the customer circus switchboard by phoning
> the office and asking to be transferred this after 5 calls the longest on
> hold was 45 minutes before they cut me off. I would only recommend them to
> people I hate and despise.
> Computeractive rattle their cage regularly.
> Derek
Used Scan twice; delivery next day on each occasion, although only Standard
(and free) specified.
Second time had an incorrect component (only the mobo, so not essential to
a build); RMA'd it OK but then had to wait for the correct one to come in
(very new at the time and not readily available), but everything OK
eventually.
Oh yes, I ordered a monitor off Today Only, did it by 'phone and didn't
mention the reduced price. It's not picked up automatically, so I paid
about £30 extra. A couple of PMs to the Sales Manager, via Hexus Forum, and
the refund was made.
So, overall, not perfect but sorted quickly.
OK, what's E-buyer like these days?
I had a DOA TV, RMA'd it, got the refund, but was carriage out-of-pocket
for something that I hadn't had (there wasn't a replacement available).
Also cost a bit in 'phone calls, so not happy and haven't been back since,
but this was over 2 years ago.
--
Peter.
You don't understand Newton's Third Law of Motion?
It's not rocket science, you know.
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