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> Hi creator,
> Ok done all as you stated,checked that everything was
> deleted,disabled firewall and Zone alarm.reinstalled,at the point of
> installing the 'fax' anerror came up as:
> A problem occured during install,this program may not work properly.
>
> Could this be a software problem?anyway there is nothing coming from
> the printer,I've checked the spooler is set ot auto,the bidirectional
> communication is ticked,there is one thing though! I have learned a
> lot about getting round the PC,ha ha, but alas, no joy from the
> printer,it still refuses to print,'come bacl Epsom all is forgiven'
> Microsoft said I needed an update for the spooler service,I
> have looked for this update there are a few but the question is, what
> is the correct one!.
> To go back to the software which left the error message,is there
> anyway that this being the case why the printer will NOT work: and
> can you check the disc for errors?
>
> regards
> aga
>
>
>
>
> "thecreator" wrote:
>
>> Hi aga,
>>
>> Here is something that may work:
>>
>> Disconnect the Lexmark Printer.
>>
>> Uninstall the Lexmark Software and before you reboot, go into
>> Printers and Scanners and make sure the Lexmark Printer as well as
>> the Fax are deleted. Go into Scanners and Cameras and make sure the
>> Lexmark Scanner is deleted.
>>
>> Reboot. After a reboot, use Explore and delete remaining folders
>> for the Lexmark Software. Clean out manually your \Temp folders of
>> sub-folders and files. Run Disk Cleanup. Reboot.
>>
>> Disabled or set the Windows Firewall to Open, if like McAfee
>> Personal Firewall Plus.
>>
>> Now reinstall the Lexmark All-in-One and see what happens, after
>> you reboot again. Reconnect the Lexmark All-in-One when prompted to
>> do so.
>>
>>
>> --
>> thecreator
>>
>> "aga151" <aga151@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:F8192488-77FD-4384-AFCE-4B15659B1CE8@xxxxxxxxxxxxxxxx
>>> Hi,
>>> The firewall is Windows Firewall,the other security I have is Avast
>>> scanner version 4.8.1201,there is a Checkpoint zone alarm,the
>>> Lexmark guy told me that initially the firewall might be the
>>> problem but after a diagnostic check said it was the issue withe
>>> windows that I needed an update.
>>>
>>> I.m not sure of the version of Firewall all I could find was
>>> Windows Firewall,hope this helps
>>>
>>> regards
>>> aga
>>>
>>>
>>> "thecreator" wrote:
>>>
>>>> Hi aga,
>>>>
>>>> What firewall are you using? Brand, plus version.
>>>>
>>>> I have a Lexmark X6570 and using it Wirelessly. When I
>>>> installed it, with the McAfee Personal Firewall Plus installed, I
>>>> had set the Firewall to
>>>> Open. When finished, I changed the setting back to Tight. Working
>>>> fine. Never disable the Firewall.
>>>>
>>>>
>>>> --
>>>> thecreator
>>>>
>>>>
>>>>
>>>> "aga151" <aga151@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>> news:4E876B43-7A1E-44A3-B81D-9B9B9016A625@xxxxxxxxxxxxxxxx
>>>>> Hi creator,
>>>>> Thanks for your help,got all done as you
>>>>> requested,the printer
>>>>> is connected through the USB port,been having major probs with
>>>>> this one,had a
>>>>> diagnostic check done by Lexmark and they told me it was a
>>>>> firewall problem?
>>>>> not anything to do after another check was done then they said it
>>>>> is an issue
>>>>> with microsoft and that the spooler was NOT running,contact
>>>>> microsoft and
>>>>> they would assist with the correct updates,well, they were not
>>>>> much help
>>>>> this
>>>>> is why I came to communities.
>>>>> Done all as you suggested and I am now being told
>>>>> that theprinter cannot communicate with the printer,this is after
>>>>> the user details
>>>>> window appears and that I should connect to the FAX modem!! I
>>>>> pointed out
>>>>> that the printer worked initially with out being connected to
>>>>> 'fax' modem,now
>>>>> I have got you to answer the last 2 questions can you figure out
>>>>> why the
>>>>> printer will not print,the printer never needed to find the modem
>>>>> when newly
>>>>> installed,total mystery,anyway thanks for your help,much
>>>>> appreciated regards
>>>>> aga
>>>>>
>>>>> "thecreator" wrote:
>>>>>
>>>>>> Hi aga,
>>>>>>
>>>>>> Click on Printers and Faxes and right-click on the Lexmark
>>>>>> 4580 Printer
>>>>>> Icon and click Properties. Click Ports. Make sure Enable
>>>>>> bidirectional support is checked, if not , check it and click
>>>>>> Apply, then OK.
>>>>>>
>>>>>> If the Spooler is not running, Click Start > Control Panel >
>>>>>> Administrative Tools > Services. Scroll down and look for Printer
>>>>>> Spooler.
>>>>>> Make sure the Startup Type is set to Automatic. and it is
>>>>>> started.
>>>>>>
>>>>>>
>>>>>> --
>>>>>> thecreator
>>>>>>
>>>>>> "aga151" <aga151@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>>>>> news:B8BA7CB9-99AB-4521-B89E-071FB95C5496@xxxxxxxxxxxxxxxx
>>>>>>> Hi,
>>>>>>> Having lots of problems with my Lexmark X4580 all-in-one
>>>>>>> printer running
>>>>>>> in Windows XP Home.
>>>>>>> Spooler is not running and now I'm told that I need to : Enable
>>>>>>> Bidirectional Communications, can anyone offer help on this
>>>>>>> please
>>>>>>>
>>>>>>> regards
>>>>>>> aga
Do you know the cable is wired for bidirectional operation? Was
previolusly asked.
Try disabling bidirectional printing: the printer will still print,
just sans error messages. Other stuff probably won't work. Test & see
if that's the issue. If not, put it back. If printer works with
bidirection off, then there's a problem in the cable and/or the
connectors.
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