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Hi creator,
Ok done all as you stated,checked that everything was
deleted,disabled firewall and Zone alarm.reinstalled,at the point of
installing the 'fax' anerror came up as:
A problem occured during install,this program may not work properly.
Could this be a software problem?anyway there is nothing coming from the
printer,I've checked the spooler is set ot auto,the bidirectional
communication is ticked,there is one thing though! I have learned a lot about
getting round the PC,ha ha, but alas, no joy from the printer,it still
refuses to print,'come bacl Epsom all is forgiven'
Microsoft said I needed an update for the spooler service,I have
looked for this update there are a few but the question is, what is the
correct one!.
To go back to the software which left the error message,is there anyway
that this being the case why the printer will NOT work: and can you check the
disc for errors?
regards
aga
"thecreator" wrote:
> Hi aga,
>
> Here is something that may work:
>
> Disconnect the Lexmark Printer.
>
> Uninstall the Lexmark Software and before you reboot, go into Printers
> and Scanners and make sure the Lexmark Printer as well as the Fax are
> deleted. Go into Scanners and Cameras and make sure the Lexmark Scanner is
> deleted.
>
> Reboot. After a reboot, use Explore and delete remaining folders for the
> Lexmark Software. Clean out manually your \Temp folders of sub-folders and
> files. Run Disk Cleanup. Reboot.
>
> Disabled or set the Windows Firewall to Open, if like McAfee Personal
> Firewall Plus.
>
> Now reinstall the Lexmark All-in-One and see what happens, after you
> reboot again. Reconnect the Lexmark All-in-One when prompted to do so.
>
>
> --
> thecreator
>
> "aga151" <aga151@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:F8192488-77FD-4384-AFCE-4B15659B1CE8@xxxxxxxxxxxxxxxx
> > Hi,
> > The firewall is Windows Firewall,the other security I have is Avast
> > scanner version 4.8.1201,there is a Checkpoint zone alarm,the Lexmark guy
> > told me that initially the firewall might be the problem but after a
> > diagnostic check said it was the issue withe windows that I needed an
> > update.
> >
> > I.m not sure of the version of Firewall all I could find was Windows
> > Firewall,hope this helps
> >
> > regards
> > aga
> >
> >
> > "thecreator" wrote:
> >
> >> Hi aga,
> >>
> >> What firewall are you using? Brand, plus version.
> >>
> >> I have a Lexmark X6570 and using it Wirelessly. When I installed it,
> >> with the McAfee Personal Firewall Plus installed, I had set the Firewall
> >> to
> >> Open. When finished, I changed the setting back to Tight. Working fine.
> >> Never disable the Firewall.
> >>
> >>
> >> --
> >> thecreator
> >>
> >>
> >>
> >> "aga151" <aga151@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:4E876B43-7A1E-44A3-B81D-9B9B9016A625@xxxxxxxxxxxxxxxx
> >> > Hi creator,
> >> > Thanks for your help,got all done as you requested,the
> >> > printer
> >> > is connected through the USB port,been having major probs with this
> >> > one,had a
> >> > diagnostic check done by Lexmark and they told me it was a firewall
> >> > problem?
> >> > not anything to do after another check was done then they said it is an
> >> > issue
> >> > with microsoft and that the spooler was NOT running,contact microsoft
> >> > and
> >> > they would assist with the correct updates,well, they were not much
> >> > help
> >> > this
> >> > is why I came to communities.
> >> > Done all as you suggested and I am now being told that
> >> > theprinter cannot communicate with the printer,this is after the user
> >> > details
> >> > window appears and that I should connect to the FAX modem!! I pointed
> >> > out
> >> > that the printer worked initially with out being connected to 'fax'
> >> > modem,now
> >> > I have got you to answer the last 2 questions can you figure out why
> >> > the
> >> > printer will not print,the printer never needed to find the modem when
> >> > newly
> >> > installed,total mystery,anyway thanks for your help,much appreciated
> >> > regards
> >> > aga
> >> >
> >> > "thecreator" wrote:
> >> >
> >> >> Hi aga,
> >> >>
> >> >> Click on Printers and Faxes and right-click on the Lexmark 4580
> >> >> Printer
> >> >> Icon and click Properties. Click Ports. Make sure Enable bidirectional
> >> >> support is checked, if not , check it and click Apply, then OK.
> >> >>
> >> >> If the Spooler is not running, Click Start > Control Panel >
> >> >> Administrative Tools > Services. Scroll down and look for Printer
> >> >> Spooler.
> >> >> Make sure the Startup Type is set to Automatic. and it is started.
> >> >>
> >> >>
> >> >> --
> >> >> thecreator
> >> >>
> >> >> "aga151" <aga151@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:B8BA7CB9-99AB-4521-B89E-071FB95C5496@xxxxxxxxxxxxxxxx
> >> >> > Hi,
> >> >> > Having lots of problems with my Lexmark X4580 all-in-one printer
> >> >> > running
> >> >> > in Windows XP Home.
> >> >> > Spooler is not running and now I'm told that I need to : Enable
> >> >> > Bidirectional Communications, can anyone offer help on this please
> >> >> >
> >> >> > regards
> >> >> > aga
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
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