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Ramesh, thanks.
Yes, I am going to try to uninstall Norton. It happens to be Corporate
client copy installed in a WinXP Home edition --why I do not know-- the
uninstall in Control Panel/Programs does not finish giving an error. So I
have to unstall manually by deleting keys. Wish me luck. Thanks for great
help.
Eugenio
"Ramesh, MS-MVP" wrote:
> >> Could that be the corrupted key interfering with DCOM and WMI?
>
> Could be! Norton products... I would uninstall them if you ask me.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> The Winhelponline Blog: http://www.winhelponline.com/blog
> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
>
>
> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> news:A3C78858-3C9C-4BF8-ACD4-C42B7DD2B405@xxxxxxxxxxxxxxxx
> > Ramesh,
> > I doing some research I find that that particular key refers to a Norton
> > Symantec ccEventManager. It seems that there is a Norton WMI Update as
> > part
> > of Norton 2005. Could that be the corrupted key interfering with DCOM and
> > WMI?. It also seems that Norton has some information on the WMI Update and
> > I
> > am going to be looking into. Maybe I can uninstall that Update if present
> > in
> > the WinXP PC.
> > Regards,
> > Eugenio
> >
> >
> > "Ramesh, MS-MVP" wrote:
> >
> >> Hi Eugenio,
> >>
> >> Can you copy the complete DCOMServer error shown in the Event Viewer and
> >> post here? Note that there is a copy button (with no text, only graphic)
> >> in
> >> the Event Properties dialog. Clicking that button copies the event to the
> >> Clipboard.
> >>
> >> --
> >> Regards,
> >>
> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
> >>
> >>
> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> >> news:E8968C53-CA35-47E3-BAE2-412B0A43CC06@xxxxxxxxxxxxxxxx
> >> > Ramesh,
> >> > I ran the comprehensive rebuild method, but no positive results, I am
> >> > still
> >> > getting the "can' collect information..." message.
> >> > The Event Viewer is showing a DCOM error, something like: "unable to
> >> > start
> >> > DCOMServer, the system cnnot find the file specified... happened while
> >> > starting, and them something either blank or mixed specia characters.
> >> > I
> >> > also
> >> > ran the
> >> > WIMDiag.vbs with the sale results mentioned in my prior note, with
> >> > errors
> >> > with "....the registry settings of COM/DCOM has been damaged or wrongly
> >> > modified..."
> >> >
> >> > I hope you can decypher all the above and come up with the suggestions.
> >> > Thanks for your valuable support, I appreciate all this very much.
> >> > Eugenio
> >> >
> >> >
> >> >
> >> >
> >> > "Ramesh, MS-MVP" wrote:
> >> >
> >> >> Try repairing WMI using the steps here:
> >> >> windowsxp.mvps.org/repairwmi.htm">http://windowsxp.mvps.org/repairwmi.htm
> >> >>
> >> >> See section "Comprehensive rebuild method" in that page.
> >> >>
> >> >> --
> >> >> Regards,
> >> >>
> >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
> >> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
> >> >>
> >> >>
> >> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> >> >> news:7EDE4EBB-FD10-4EF9-9FA3-8E2B9177D4E4@xxxxxxxxxxxxxxxx
> >> >> > Ramesh, no, it did not help. I went thru the info and took the
> >> >> > actions,
> >> >> > but
> >> >> > nothing, msinfo32 keeps on not being able to display information.
> >> >> > I tried the WMIDiag.vbs, and here are the restuls:
> >> >> > Error: WMI ADAP status. I ran the winmgmt.exe /clearadap and
> >> >> > /resyncperf.
> >> >> > Error: Error WMI moniker connection, root, ox1AD activex component
> >> >> > can't
> >> >> > create object.
> >> >> > Errors external to WMI: Registry info for DCOM, changed COM/DCOM
> >> >> > keys
> >> >> > have
> >> >> > been changed by some program. I ran regsvr32.exe for ole32.dll and
> >> >> > oleaut32.dll
> >> >> > No positive results. What else can I do? Would I have to
> >> >> > reinstall
> >> >> > WinXP,
> >> >> > which I am reluctant to do?
> >> >> > Thanks for all your help and insight into the windows magical world.
> >> >> > Eugenio
> >> >> >
> >> >> >
> >> >> >
> >> >> > "Ramesh, MS-MVP" wrote:
> >> >> >
> >> >> >> Does this help?
> >> >> >>
> >> >> >> Fix for Msinfo32.exe Error Can't Collect Information - The
> >> >> >> Winhelponline
> >> >> >> Blog:
> >> >> >> www.winhelponline.com/blog/fix-for-msinfo32exe-error-cant-collect-information/">http://www.winhelponline.com/blog/fix-for-msinfo32exe-error-cant-collect-information/
> >> >> >>
> >> >> >> --
> >> >> >> Regards,
> >> >> >>
> >> >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> >> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
> >> >> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
> >> >> >>
> >> >> >>
> >> >> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> >> >> >> news:22247CEB-3712-40B7-8483-7506AAD951FF@xxxxxxxxxxxxxxxx
> >> >> >> > Rames, thanks for your suggetion.
> >> >> >> > I ran the regsvr32 and they executed OK. I also did the Mark
> >> >> >> > recommendations. I think the wmi data is OK, and what may be
> >> >> >> > wrong
> >> >> >> > is
> >> >> >> > the
> >> >> >> > system info display --isn't this part of internet explorer?
> >> >> >> > Thanks,
> >> >> >> > Eugenio
> >> >> >> >
> >> >> >> >
> >> >> >> > "Ramesh, MS-MVP" wrote:
> >> >> >> >
> >> >> >> >> Msinfo32.exe Generates a "Can't Collect Information" Error
> >> >> >> >> Message:
> >> >> >> >> support.microsoft.com/?kbid=323209">http://support.microsoft.com/?kbid=323209
> >> >> >> >>
> >> >> >> >> If that does not help, try these commands from Start/Run:
> >> >> >> >>
> >> >> >> >> regsvr32 %Windir%\system32\wbem\wbemprox.dll
> >> >> >> >> regsvr32 %Windir%\system32\wbem\wbemcore.dll
> >> >> >> >> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
> >> >> >> >> regsvr32 %Windir%\system32\wbem\fastprox.dll
> >> >> >> >>
> >> >> >> >> --
> >> >> >> >> Regards,
> >> >> >> >>
> >> >> >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> >> >> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
> >> >> >> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
> >> >> >> >>
> >> >> >> >>
> >> >> >> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> >> >> >> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@xxxxxxxxxxxxxxxx
> >> >> >> >> > When I try to open msinfo32 I get a message: "cannot access
> >> >> >> >> > the
> >> >> >> >> > windows
> >> >> >> >> > management instrumentation sotware"... Is there a way of
> >> >> >> >> > fixing
> >> >> >> >> > this?
> >> >> >> >> > thanks,
> >> >> >> >> >
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
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