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Thank you nass, I will follow steps & let you know what happens. Also I
forgot to mention the error message I got "Rundll32 exe corrupt file" and
"c:\$Mft corrupt unreadable".
Thanks
--
Patti
"nass" wrote:
>
>
> "Pattim" wrote:
>
> > Hi,
> > windows XP, unexpected crash, lost outlook express identity, word perfect
> > files won't open, corel 6 cannot open, almost all won't
> > open.............help
> > please! I was trying to removing spyware from AVG Grisoft scan when this
> > happened.
> > Any help getting my files back will be greatly appreciated....cannot afford
> > Dell or other tech phone help.
> > --
> > Patti
>
> Unexplained computer behaviour may be caused by deceptive software
> http://support.microsoft.com/kb/827315
>
> Go through these Cleaning steps:
> 1... First, try to clean up your caches, Internet files and delete cookies
> by doing this:
> Click Start >> Control Panel >> Double click Network and Internet
> Connections >> Double click Internet Options.
> On the IE properties windows you will see these Tabs:
> General | Security | Privacy | Content | Connections | Programs |
> Advanced
> Under General Tab clear your History, Internet Files and Cookies.
> Then click on Advanced tab and scroll down to under the Browsing Option:
> [&] Browsing
> [ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
> Then click on Programs Tab and click Manage Add-Ons and Disable all non
> Verified Add-Ons (You should Renable them later one-by-one and see the
> culprit and update it or remove it.
> How to manage Add-Ons:
> support.microsoft.com/kb/883256">http://support.microsoft.com/kb/883256
>
> 2.... And also for malware from here:
> SuperAntispyware - Free
> www.superantispyware.com/superantispywarefreevspro.html">http://www.superantispyware.com/superantispywarefreevspro.html
> onecare.live.com/site/en-gb/default.htm?s_cid=sah">http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
> onecare.live.com/standard/en-gb/default.htm">http://onecare.live.com/standard/en-gb/default.htm
>
> Run a scan from here on-line:
> www3.ca.com/securityadvisor/virusinfo/scan.aspx">http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
> security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym">http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
> Download Avast Cleaner from here:
> www.avast.com/eng/avast-virus-cleaner.html">http://www.avast.com/eng/avast-virus-cleaner.html
> Lots of tools to download and disinfect your machine:
> www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/">http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
>
> =How to perform a clean boot procedure to prevent background programs from
> interfering with a game or a program that you currently use
> support.microsoft.com/kb/331796">http://support.microsoft.com/kb/331796
> Run disk clean up and then this command:
> sfc /scannow get the XP CD handy it may ask you to insert it in to repair
> what it will find.
> Reboot when it finishes.
> HTH.
> nass
> ---
> www.nasstec.co.uk">http://www.nasstec.co.uk
>
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