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"Pattim" wrote:
> Hi,
> windows XP, unexpected crash, lost outlook express identity, word perfect
> files won't open, corel 6 cannot open, almost all won't open.............help
> please! I was trying to removing spyware from AVG Grisoft scan when this
> happened.
> Any help getting my files back will be greatly appreciated....cannot afford
> Dell or other tech phone help.
> --
> Patti
Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
support.microsoft.com/kb/883256">http://support.microsoft.com/kb/883256
2.... And also for malware from here:
SuperAntispyware - Free
www.superantispyware.com/superantispywarefreevspro.html">http://www.superantispyware.com/superantispywarefreevspro.html
onecare.live.com/site/en-gb/default.htm?s_cid=sah">http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
onecare.live.com/standard/en-gb/default.htm">http://onecare.live.com/standard/en-gb/default.htm
Run a scan from here on-line:
www3.ca.com/securityadvisor/virusinfo/scan.aspx">http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym">http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
www.avast.com/eng/avast-virus-cleaner.html">http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/">http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
support.microsoft.com/kb/331796">http://support.microsoft.com/kb/331796
Run disk clean up and then this command:
sfc /scannow get the XP CD handy it may ask you to insert it in to repair
what it will find.
Reboot when it finishes.
HTH.
nass
---
www.nasstec.co.uk">http://www.nasstec.co.uk
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