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Ramesh,
I doing some research I find that that particular key refers to a Norton
Symantec ccEventManager. It seems that there is a Norton WMI Update as part
of Norton 2005. Could that be the corrupted key interfering with DCOM and
WMI?. It also seems that Norton has some information on the WMI Update and I
am going to be looking into. Maybe I can uninstall that Update if present in
the WinXP PC.
Regards,
Eugenio
"Ramesh, MS-MVP" wrote:
> Hi Eugenio,
>
> Can you copy the complete DCOMServer error shown in the Event Viewer and
> post here? Note that there is a copy button (with no text, only graphic) in
> the Event Properties dialog. Clicking that button copies the event to the
> Clipboard.
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> The Winhelponline Blog: http://www.winhelponline.com/blog
> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
>
>
> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> news:E8968C53-CA35-47E3-BAE2-412B0A43CC06@xxxxxxxxxxxxxxxx
> > Ramesh,
> > I ran the comprehensive rebuild method, but no positive results, I am
> > still
> > getting the "can' collect information..." message.
> > The Event Viewer is showing a DCOM error, something like: "unable to
> > start
> > DCOMServer, the system cnnot find the file specified... happened while
> > starting, and them something either blank or mixed specia characters. I
> > also
> > ran the
> > WIMDiag.vbs with the sale results mentioned in my prior note, with errors
> > with "....the registry settings of COM/DCOM has been damaged or wrongly
> > modified..."
> >
> > I hope you can decypher all the above and come up with the suggestions.
> > Thanks for your valuable support, I appreciate all this very much.
> > Eugenio
> >
> >
> >
> >
> > "Ramesh, MS-MVP" wrote:
> >
> >> Try repairing WMI using the steps here:
> >> windowsxp.mvps.org/repairwmi.htm">http://windowsxp.mvps.org/repairwmi.htm
> >>
> >> See section "Comprehensive rebuild method" in that page.
> >>
> >> --
> >> Regards,
> >>
> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
> >>
> >>
> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> >> news:7EDE4EBB-FD10-4EF9-9FA3-8E2B9177D4E4@xxxxxxxxxxxxxxxx
> >> > Ramesh, no, it did not help. I went thru the info and took the actions,
> >> > but
> >> > nothing, msinfo32 keeps on not being able to display information.
> >> > I tried the WMIDiag.vbs, and here are the restuls:
> >> > Error: WMI ADAP status. I ran the winmgmt.exe /clearadap and
> >> > /resyncperf.
> >> > Error: Error WMI moniker connection, root, ox1AD activex component
> >> > can't
> >> > create object.
> >> > Errors external to WMI: Registry info for DCOM, changed COM/DCOM keys
> >> > have
> >> > been changed by some program. I ran regsvr32.exe for ole32.dll and
> >> > oleaut32.dll
> >> > No positive results. What else can I do? Would I have to reinstall
> >> > WinXP,
> >> > which I am reluctant to do?
> >> > Thanks for all your help and insight into the windows magical world.
> >> > Eugenio
> >> >
> >> >
> >> >
> >> > "Ramesh, MS-MVP" wrote:
> >> >
> >> >> Does this help?
> >> >>
> >> >> Fix for Msinfo32.exe Error Can't Collect Information - The
> >> >> Winhelponline
> >> >> Blog:
> >> >> www.winhelponline.com/blog/fix-for-msinfo32exe-error-cant-collect-information/">http://www.winhelponline.com/blog/fix-for-msinfo32exe-error-cant-collect-information/
> >> >>
> >> >> --
> >> >> Regards,
> >> >>
> >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
> >> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
> >> >>
> >> >>
> >> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> >> >> news:22247CEB-3712-40B7-8483-7506AAD951FF@xxxxxxxxxxxxxxxx
> >> >> > Rames, thanks for your suggetion.
> >> >> > I ran the regsvr32 and they executed OK. I also did the Mark
> >> >> > recommendations. I think the wmi data is OK, and what may be wrong
> >> >> > is
> >> >> > the
> >> >> > system info display --isn't this part of internet explorer? Thanks,
> >> >> > Eugenio
> >> >> >
> >> >> >
> >> >> > "Ramesh, MS-MVP" wrote:
> >> >> >
> >> >> >> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
> >> >> >> support.microsoft.com/?kbid=323209">http://support.microsoft.com/?kbid=323209
> >> >> >>
> >> >> >> If that does not help, try these commands from Start/Run:
> >> >> >>
> >> >> >> regsvr32 %Windir%\system32\wbem\wbemprox.dll
> >> >> >> regsvr32 %Windir%\system32\wbem\wbemcore.dll
> >> >> >> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
> >> >> >> regsvr32 %Windir%\system32\wbem\fastprox.dll
> >> >> >>
> >> >> >> --
> >> >> >> Regards,
> >> >> >>
> >> >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> >> >> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
> >> >> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
> >> >> >>
> >> >> >>
> >> >> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
> >> >> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@xxxxxxxxxxxxxxxx
> >> >> >> > When I try to open msinfo32 I get a message: "cannot access the
> >> >> >> > windows
> >> >> >> > management instrumentation sotware"... Is there a way of fixing
> >> >> >> > this?
> >> >> >> > thanks,
> >> >> >> >
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
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