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Hi Eugenio,
Can you copy the complete DCOMServer error shown in the Event Viewer and
post here? Note that there is a copy button (with no text, only graphic) in
the Event Properties dialog. Clicking that button copies the event to the
Clipboard.
--
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
"Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
news:E8968C53-CA35-47E3-BAE2-412B0A43CC06@xxxxxxxxxxxxxxxx
> Ramesh,
> I ran the comprehensive rebuild method, but no positive results, I am
> still
> getting the "can' collect information..." message.
> The Event Viewer is showing a DCOM error, something like: "unable to
> start
> DCOMServer, the system cnnot find the file specified... happened while
> starting, and them something either blank or mixed specia characters. I
> also
> ran the
> WIMDiag.vbs with the sale results mentioned in my prior note, with errors
> with "....the registry settings of COM/DCOM has been damaged or wrongly
> modified..."
>
> I hope you can decypher all the above and come up with the suggestions.
> Thanks for your valuable support, I appreciate all this very much.
> Eugenio
>
>
>
>
> "Ramesh, MS-MVP" wrote:
>
>> Try repairing WMI using the steps here:
>> windowsxp.mvps.org/repairwmi.htm">http://windowsxp.mvps.org/repairwmi.htm
>>
>> See section "Comprehensive rebuild method" in that page.
>>
>> --
>> Regards,
>>
>> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
>> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
>>
>>
>> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
>> news:7EDE4EBB-FD10-4EF9-9FA3-8E2B9177D4E4@xxxxxxxxxxxxxxxx
>> > Ramesh, no, it did not help. I went thru the info and took the actions,
>> > but
>> > nothing, msinfo32 keeps on not being able to display information.
>> > I tried the WMIDiag.vbs, and here are the restuls:
>> > Error: WMI ADAP status. I ran the winmgmt.exe /clearadap and
>> > /resyncperf.
>> > Error: Error WMI moniker connection, root, ox1AD activex component
>> > can't
>> > create object.
>> > Errors external to WMI: Registry info for DCOM, changed COM/DCOM keys
>> > have
>> > been changed by some program. I ran regsvr32.exe for ole32.dll and
>> > oleaut32.dll
>> > No positive results. What else can I do? Would I have to reinstall
>> > WinXP,
>> > which I am reluctant to do?
>> > Thanks for all your help and insight into the windows magical world.
>> > Eugenio
>> >
>> >
>> >
>> > "Ramesh, MS-MVP" wrote:
>> >
>> >> Does this help?
>> >>
>> >> Fix for Msinfo32.exe Error Can't Collect Information - The
>> >> Winhelponline
>> >> Blog:
>> >> www.winhelponline.com/blog/fix-for-msinfo32exe-error-cant-collect-information/">http://www.winhelponline.com/blog/fix-for-msinfo32exe-error-cant-collect-information/
>> >>
>> >> --
>> >> Regards,
>> >>
>> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
>> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
>> >>
>> >>
>> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
>> >> news:22247CEB-3712-40B7-8483-7506AAD951FF@xxxxxxxxxxxxxxxx
>> >> > Rames, thanks for your suggetion.
>> >> > I ran the regsvr32 and they executed OK. I also did the Mark
>> >> > recommendations. I think the wmi data is OK, and what may be wrong
>> >> > is
>> >> > the
>> >> > system info display --isn't this part of internet explorer? Thanks,
>> >> > Eugenio
>> >> >
>> >> >
>> >> > "Ramesh, MS-MVP" wrote:
>> >> >
>> >> >> Msinfo32.exe Generates a "Can't Collect Information" Error Message:
>> >> >> support.microsoft.com/?kbid=323209">http://support.microsoft.com/?kbid=323209
>> >> >>
>> >> >> If that does not help, try these commands from Start/Run:
>> >> >>
>> >> >> regsvr32 %Windir%\system32\wbem\wbemprox.dll
>> >> >> regsvr32 %Windir%\system32\wbem\wbemcore.dll
>> >> >> regsvr32 %Windir%\system32\wbem\wbemsvc.dll
>> >> >> regsvr32 %Windir%\system32\wbem\fastprox.dll
>> >> >>
>> >> >> --
>> >> >> Regards,
>> >> >>
>> >> >> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
>> >> >> The Winhelponline Blog: www.winhelponline.com/blog">http://www.winhelponline.com/blog
>> >> >> Windows® Troubleshooting: www.winhelponline.com">http://www.winhelponline.com
>> >> >>
>> >> >>
>> >> >> "Eugenio" <ojedaeug@xxxxxxxxxx(donotspam)> wrote in message
>> >> >> news:44EC5E4A-1DBD-4FBE-83A5-DAA87BDDB6F2@xxxxxxxxxxxxxxxx
>> >> >> > When I try to open msinfo32 I get a message: "cannot access the
>> >> >> > windows
>> >> >> > management instrumentation sotware"... Is there a way of fixing
>> >> >> > this?
>> >> >> > thanks,
>> >> >> >
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
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