Re: Poor Customer Service

["wayne3503" <webforumsuser@xxxxxxxxxxxxxx>]

What is worse is that it has been almost two weeks since my post asking for 
help and not even so much as a reply of any help. How is this even considered 
an option of "customer service". I know I would be very unhappy to wait two 
weeks for help, even more so that customer service is "What can I do fro you 
NOW". Its nice to see that Adobe asks for HUNDREDS of dollars for a lot of 
their software but as soon as its a year old they want more money to even be 
associated with you as a customer. I know now that a lesson is to be learned 
here. If you need support from Adobe, don't spend hundreds of dollars on the 
software and if you dont need support then perhaps save the money and obtain 
the software in other means such as downloading. To pay a company money over 
and over again ONLY to have them then stand behind their product is a joke.

 Thanks for opening my eyes to the "real" support process of Adobe. I now can 
tell all of my clients who use Adobe products "Adobe doesn't want nor will give 
you support for your product unless you spend more money." Im sure being 
faithful customers they will love to hear that.