"Tarrkid" <webforumsuser@xxxxxxxxxxxxxx> wrote in message
> One of our customers is trying to use some of our Authorware-based
> eLearning on
> their SABA-based LMS. The customer complained that launch time was
> slow - taking five minutes, and their bandwidth is plenty healthy.
> Sounded to me like the web player was being downloaded each time - the
> delay was at the very outset of launching - so we did some
> investigating... I
> had him looking for webplr.exe to see if it was persisting after he closed
> web browser, and this is what we've found...
> [Q]It is being detected by our Cisco Security Agent as an untrusted
> He did eventually find webplr.exe where it's supposed to be, but commented
> [Q]The problem is we don't have access as employees to view that folder.
> reason I was having trouble finding it.[/Q]
> I think that part's a red herring - although he wasn't able to browser the
> folder, webplr.exe was obviously running from there, since my content was
> running. But what about the Cisco bit...?
> It seems odd that CSA would call webplr.exe an untrusted application, but
> still allow it to run, and then apparently delete it once they closed the
> Has anyone had experience with Cisco Security Agent, or have any other
> as to where I might head to solve thsi problem?
I think you might be looking in the wrong direction. The Authorware Web
Player is not big enough by itself to justify five minutes unless they are
on dialup. I think it is more likely that your media and other external
files are being deleted.
I think the reason the user had a problem finding the web player file is
that most Windows machines come from the factory hiding system folders (and