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AAAARGHARLLABLEUIOO. It was a year and a half ago, but I found Virgin.net
ADSL to be manned by incompetents all around. The connection was like going
through a tin can and string-- latencies of 5 sec often. I typically spent
20 min on the phone when trying to talk to anyone about a problem -- the
record was being put on hold for 1hr 15 min. I tried to cancel, was assured
that the cancellation was put through and then kept getting bills for 5
months (the only way it stopped was to order my credit card company to stop
paying, and then virgin threatened to stop my service. "Please, please do"
I replied.)
Now maybe they have improved, but I would need a huge bunch of convincing.
Further to this, one of my friends on Virgin recently got a scolding
email telling him that he was 'using too much bandwidth and spoiling the
service for other users, so could he please limit his downloads.
Otherwise the might disconnect him.' For an UNLIMITED bandwidth
connection (what he is paying them for) I would class that as bad
service (contradictory even...). Just thought it would be worth mentioning.
Patsy
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