|
|
**************************************************************
JobCircle.com is a regional job board serving all industries
and occupations in the PA, NJ, DE, NY, MD, and DC areas.
We offer a regional job board, online learning, and regional
job fair events for jobseekers who live in our areas of focus.
To Learn More:
Job Board: http://www.JobCircle.com?source=ng
eLearning: http://www.JobCircle.com/courseware?source=ng
Job Fairs: http://JobCircleJobFairs.com?source=ng
**************************************************************
Job Title: Project Manager
Job Location: DE: Wilmington
Pay Rate: Open
Job Length: 7-12 months (contract)
Start Date: 2006-05-27
Company Name: PSCI
Contact: Jacqueline Wright
Phone: 302-334-4121
Fax: 302-479-7573
Description: Primary Job Responsibilities and Qualifications:
· Managing end to end service delivery for multiple medium (20 - 50 users)
to large ( 50 users) production applications, infrastructure service projects.
· Consulting with project teams for multiple medium (20 - 50 users) to large
( 50 users) projects to ensure that new and enhanced applications and services
comply with service management standards and procedures.
· Working with the Project Portfolio Directorates and US Drug Development
business to define service level requirements for IT/IS projects and services.
· Designing the service support organisations to meet on-going systems
support requirements.
· Implementing and testing these support services in a timely way to support
the implementation of the project or system.
· Ensuring the smooth handover from the project to the long term support and
maintenance organisation
· Working with Global Dev IS Service Management to transition new systems
and project to the global Dev IS steady state IT/IS services
· Excellent communication and negotiation skills
· Relationship Management skills
· A good understanding of the IT Providers services and qualifying factors
in order to understand how Customer requirements will affect delivery
· An understanding of the Customer's business and how IT contributes to the
delivery of that product and service
· Patience, tolerance and resilience
· Knowledge and experience of contract and/or supplier management roles
· Good people management, administrative and presentational skills
· The ability to interact successfully with all levels of the Customer and
IT Provider organisation
· Reasonable technical understanding and an ability to translate technical
requirements and specifications into easily understood business concepts and
vice versa
· Innovative in respect of service quality and ways in which it can be
provided within the bounds of the organisation's limits (resource, budgetary,
legal etc.)
· A good listener with the ability to apply the knowledge gained effectively
· Even-handed and fair in dealings with other parties.
· Knowledge of ITIL Application Management and Service Delivery
Specific Responsibilities
1. Service Development & Implementation
· Negotiation and agreement with the business, the vendor, and internal IS
support services, of the Service Level Requirements for the application or
system infrastructure services.
· Negotiate, create and gain agreement of the Service Level Agreement with
the Project Portfolio Directorate (PPD) and the business.
· Negotiate, create and gain agreement of the Operational Level Agreement
with the internal IT provider(s)
· Produce the Service Instruction / Model using industry best practices and
SMF or ITIL guidelines as appropriate.
· Design the support organisation to meet the business demand and budget.
· Create an inventory of Support procedures relevant to the Application
project (working with the Service Catalogue if existing or introducing the new
application to the service catalogue).
· Create operational procedures and instructions.
· Create Service Management procedures.
· Work with the Infrastructure Lead to design, build and test the system and
service management tools as appropriate.
· Work with the business to estimate future demand and ensure that predicted
growth is supported.
· Ensure documentation is produced in line with appropriate SOPs. In some
cases new SOPs may be needed.
2. Pre-Production Testing of Service
· Design and agree the acceptance criteria for testing the service.
· Ensure that the support service is fully tested as part of the system user
acceptance-testing phase. Retest as necessary.
3. Handover to Support Organisation
· Monitor the support services received by client from the vendor and ensure
these match the vendor's contractual obligations.
· Identify what the overall service charges will be and implement procedures
to monitor and report these on an ongoing basis.
· Ensure smooth transition to the support organisation.
Please refer to Job code PMSD when responding to this ad.
For FASTEST PROCESSING of your resume, please visit
http://www.jobcircle.com/classifieds/570620.html?source=ng to apply online.
**************************************************************
For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
**************************************************************
|
|