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Re: message received when turning on computer

Subject: Re: message received when turning on computer
From: "Daave" <dcwashNOSPAM@xxxxxxxxxxxxxxxxxxxx>
Date: Sun, 31 Dec 2006 12:21:46 -0500
Newsgroups: 24hoursupport.helpdesk
skip torres wrote:
> THE PROCEDURE ENTRY POINT GET PROCESS IMAGE FILE NAME W COULD NOT BE
> LOCATED IN THE DYNAMIC LINK LIBRARY PSAPI.DLL.
>
> What does this mean?

From http://www.updatexp.com/ie7-issues.html :

#8 The "SmartBridge" PSAPI.DLL Error Message

After installing IE7 you may get an error message that says something
like:

The procedure entry point 'GetProcessImageFileNameW could not be
allocated in the dynamic link library PSAPI.dll'

This is an error to do with some "broadband helper" software your ISP
has installed on your computer and is easy to fix:

To work around this error:

Navigate to the installation location for SmartBridge which should be
something like:

Program Files\BT Broadband Desktop Help\SmartBridge

Now find the file PSAPI.DLL and rename it to something like PSAPIOLD.DLL

Now reboot the computer.

The program will find the new PSAPI.DLL in the C:\Windows\System32
directory and function normally...

Please Note: You will need to substitute "BT Broadband Help" for the
name of your own ISP
------------------------------------------------------------------------
---

And please refrain from posting in all caps; it's called shouting, and
it's considered rude. Thank you.

-- 
Dave



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